We may also disclose your information to our affiliates and non-affiliated business partners for their use, both on our behalf and for their own business purposes. For example, our affiliates and business partners may use such information to send you information about their products and services, and other information and materials that may be of interest to you. You may opt-out of us disclosing your PII for these purposes through one of the methods described in this policy.
We may also transfer or assign your information to third parties as a result of, or in connection with, a sale, merger, consolidation, and change in control, transfer of assets, reorganization or liquidation.
If you use our Site or otherwise interact with us via the Internet, the following privacy-related policies also apply:
The security of your PII is an important concern to us. We exercise reasonable care in implementing generally accepted standards of technology security in order to protect information collected via our Site. We aim to prevent loss, misuse and unauthorized access, disclosure, alteration or destruction, such as firewalls and Secure Socket Layer (SSL) encryption for some of your more sensitive PII. Unfortunately, perfect security does not exist on the Internet, and no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee that any information stored on our servers, or transmitted to, or from, a user will be free from unauthorized access. For example, unencrypted e-mail is not a secure means of communicating with us, since e-mail may be intercepted by a third party in the course of its delivery. By using our Site and corresponding with us, you acknowledge that you understand and agree to assume these risks. You are responsible for maintaining the strict confidentiality of your account password, membership numbers and pin numbers, and you shall be responsible for any access to, or use of, our Site by you or any person or entity using a password provided to you, whether or not such access or use has been authorized by or on behalf of you, and whether or not such person or entity is your employee, relative or agent. You agree to (a) immediately notify us of any unauthorized use of your password, account or membership number, or any other breach of security, and (b) ensure that you exit from your account at the end of each session. It is your sole responsibility to control the dissemination and use of your password, control access to, and use of, your account and membership number, and notify us when you desire to cancel your account on our Site. We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision. We will never request that you send us any sensitive PII, personally identifiable information (PII) such as your credit card number, password, membership number or pin number in an e-mail or into a web site that is not located at the Bikolinah Logistics.co.za domain name. If you receive an e-mail or other correspondence requesting that you provide any such information via e-mail, or to a web site that is not on such domain name, please do not provide such information, and report such request to our privacy officer at privacy email@example.com In the unlikely event that we believe that the security of your PII in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and to the extent we have your e-mail address, we may notify you by e-mail.
You can opt-out of our use and disclosure of your PII for marketing purposes and customer satisfaction surveys, and/or withdraw your prior consent for some by the methods provided below. If you do so, your consent will be withdrawn, however, it is possible that you may receive correspondence scheduled prior to our receipt and processing of your opt-out request. To opt Out of E-mail Campaigns: You may reply to a promotional or marketing e-mail that you have received from us with the word Unsubscribe in the subject line, or you can e-mail us directly at firstname.lastname@example.org (If you use more than one e-mail address, then send your opt-out e-mail from each of your e-mail addresses.)
BKL processes personal data that you voluntarily provide to BKL through this website for the following purposes:
This processing is necessary for the management of your booking and the preparation of the rental agreement concluded with an entity of Bikolinah Logistics group or network.
This processing is necessary for the performance of the purchase of BKL products / services. For your full information, BKL can only retain your credit card information, subject to your express consent in order to facilitate future payments.
This processing, aiming at having a better understanding of BKL members' needs and offering you customized functions to enhance your experience of Bikolinah Logistics products / services, is based on BKL "legitimate interest".
This processing, aiming at creating more proximity and establishing a closer relationship with you by notably answering more quickly your queries, is based on BKL "legitimate interest".
depending on the volume, amounts, frequency of your orders, duration of your rentals and your activity on our website (e.g., number of visits);
Direct marketing processing activities (prospection direct), i.e. any commercial message from BKL aiming at promoting Bikolinah Logistics products / services, are subject to your express consent.
By exception, if you are already a BKL existing customer and that the message concerns products / services similar to those you have already purchased, the underlying processing aiming at promoting these products / services will not be based on your consent but on BKL "legitimate interest".
In addition, BKL also uses third party websites like social networks to display targeted advertising to which you might be exposed when visiting these third-party websites.
The underlying processing aiming at promoting our products / services is based on BKL "legitimate interest".
These advertising are displayed by and are under the control of the third party operating the relevant website. Furthermore, BKL will have no direct access to your personal information. You can exercise your data protection rights, including the right to object to such processing, directly with the third party operating the website on which the targeted advertising is displayed. We encourage you to review the third-party websites privacy and cookies policies to further understand the rules applicable to the targeted advertising operations and the adequate processes to exercise your rights.
This processing is required by law.
Claims on social networks and protecting Bikolinah Logistics’ reputation
This processing, aiming at reducing Bikolinah Logistics entities risks exposure in the performance of the rental agreements, is based on BKL "legitimate interest" as head of Bikolinah Logistics group / network. Should you appear on BKL watch list, your booking / rental request will be rejected. As the case may be, you will be entitled to contest such to BKL by contacting BKL or the local Bikolinah Logistics entity.
For your full information, BKL carries out certain processing of your personal information through "cookies" and other tracers collected every time you visit BKL website. These processing are governed by BKL Cookies Policy, which we encourage you to review. You can accept or reject these cookies and other tracers by following the instructions provided in BKL Cookies Policy.
3.1 Categories of BKL recipients
Your personal data will be disclosed, as necessary / relevant, to:
BKL can also disclose your personal data to the extent required by law and/or by competent authorities.
As necessary to provide you with BKL services, BKL will, to the extent necessary for the purposes set forth herein, transfer your personal data outside Zambia to the above mentioned third parties.
Depending on the case, certain BKL recipients may be located in countries which have been recognized by the AU or SADC as ensuring an adequate level of data protection or in countries which has not been recognized as ensuring such a level of protection. In any case, BKL has put in place appropriate safeguards to protect your personal data, in compliance with the SADC and AU regulations
Your personal data are retained for different period, depending on the purposes of the processing:
|Purpose||Retention period||Your registration as Bikolinah Logistics member, the creation of your account and the provision of your with Bikolinah Logistics ID Your booking||For the duration of the commercial relationship. However, information that may evidence a right or a rental agreement, or that must be kept in compliance with a legal requirement, may be subject to an|
|intermediate archiving policy for a period of time that does not exceed the time that is necessary for the purposes for which it is kept, in accordance with applicable legal provisions.|
|Payment – Payment card information||Upon effective completion of the payment. However, payment card information (excluding the visual cryptogram): that may evidence a payment (i.e. card number and date of validity) is subject to an intermediate archiving policy for a period of time of 13 months after the effective payment for a credit card and 15 months for a deferred debit card, to be used only if the transaction is disputed; can be retained for a longer period, subject to your express consent to facilitate future payments. In any case, when the payment card is expired, related information will be deleted.|
|Promotional and marketing activities||For BKL customers, 3 years as from the end of the relationship with BKL. For prospects – who are not Bikolinah Logistics customers – 3 years as from the collection of your personal information OR as from the last request for information you made.|
|Cookies||Please check BKL Cookies Policy|
|Operation of BKL live web chat||3 years as from the end of the relationship with BKL.|
|improvement of BKL services depending on your preferences||3 years as from the end of the relationship with BKL.|
|Payment of fines||For the time necessary to identify the driver (or the potential driver) liable for the infraction leading to the fine, which cannot exceed 45 days after receipt of the fine. However, relevant information can be kept for a longer period of up to 12 months after receipt of the fine, subject to an intermediate archiving policy. Requests from Agency personal information are deleted once these requests|
|have been proceeded by BKL.|
|The management and update of a blacklist of customers presenting certain contractual risks namely: payment incidents which have given rise to legal proceedings vehicle accidents or repeated damages caused by Bikolinah Logistics customers accidents or damages caused voluntarily||3 years as from the occurrence of the relevant event|
|the use of Bikolinah Logistics vehicles in breach general terms and conditions for rental of vehicles||5 years as from the occurrence of this event|
At any time, you can view and/or update your personal profile, which includes member registration, driver information and car rental preferences information, through the "My Bikolinah Logistics" link, accessible through the main navigation bar of BKL website. You will be able to change your password, secret question, update or correct phone number, address, email, and driving license information and update your car rental and travel preferences including insurance, means of payment and frequent traveler membership.
Depending on the purpose of your query, you will find below
BKL is committed to protecting the information it collects through this website.
In particular, BKL uses appropriate physical, technical and organizational security measures to prevent unauthorized or unlawful processing, accidental loss of or destruction of or damage to your personal data.
BKL's systems are configured with data encryption, or scrambling technologies, and industry-standard firewalls. When you send personal information to a BKL website over the Internet, your data is protected by "Transport Layer Security" (TLS) technology to ensure safe transmission.
Any credit card transaction you make through BKL websites is done through our Secure Server Technology. This technology notably:
The country where you have your habitual residence, place of work or place of the alleged infringement.