Privacy Policy

BIKOLINAH LOGISTICS PRIVACY POLICY FOR THE ZAMBIAN FRANCHISE OF BIKOLINAH LOGISTICS

Purpose of this Privacy Policy
We at Bikolinah Logistics recognize the importance of protecting your personally identifiable information PII (such as your name, telephone number, e-mail address and other contact information, collectively, PII) that you provide to Bikolinah Logistics. This Privacy Policy sets forth our policies regarding the collection, use and disclosure of your PII both through our online and offline operations. This Privacy Policy also explains how you can correct or change the PII we hold about you, or opt out of receiving certain marketing materials. The purpose of this Privacy Policy is to tell you how Bikolinah Logistics strives to better serve you by keeping you informed of promotions, products and services, while, at the same time, safeguarding your PII. Our intention is to bring you offers and discounts that we believe are relevant to your interests offered by and through Cendant business units, affiliates, and other non-affiliated companies with whom we have business relationships. This Privacy Policy is incorporated into, and part of, the Terms of Use, which govern Bikolinah Logistics web site at http://international.Bikolinah Logistics.com

What Personally Identifiable Information Bikolinah Logistics Collects and How it is Collected

When you make a reservation, rent a vehicle and/or join one of Bikolinah Logistics programs, we need to collect certain information about you in order to provide and improve our services. The service that you chose will determine what information we collect from you. This information may include, but is not limited to:
  • Name;
  • E-mail address;
  • Home and/or business address;
  • Telephone numbers at which we can contact you;
  • Your date of birth;
  • Method of payments (credit card and expiration date); and
  • Driver’s license and province/country of issuance.
When you rent a vehicle or we provide currier services for you, we will also record information that details your rental (e.g. where you rented the vehicle, where and when you returned the vehicle, payment arrangements, cover preferences, gas consumption, mileage and other information related to the vehicle). We may also need certain information from you when you request any of the following services or equipment:
  • BKL Needs/Optional Equipment
  • BKL Offers/Discounts;
  • Partner Member Numbers;
  • Use of a Bikolinah Logistics Discount Number and other car preferences. For example, if you wish to use a discount that Bikolinah Logistics provides to members of an association/affiliate to which you belong, we may collect information about your membership to verify and provide you with the correct discount for our services.
How we collect this information will depend on how you use our services. We may collect this information directly from you by telephone, e-mail, at the counter, upon completion of an application or enrollment form, or through your use of our Site or the Internet. To the extent you use our Site, we may also collect information about your use of our Site, transactions and account information, e-mail and other information related to communications to our Site. We may also collect information about you indirectly through a travel agent, an account program in which you or your employer participates, or through one of our partner programs when you deal with us through those means. Additionally, our affiliates and third parties may provide us with information about you. You may choose not to provide some of your PII to us, but this may prevent us from providing our services to you, or limit our ability to provide you with the level of service that you would otherwise expect from us.

How Personally Identifiable Information is Used and Disclosed by Bikolinah Logistics Usage

  • We strive to provide you with a stress-free rental experience and are dedicated to building a rewarding and lasting relationship with every customer. In order to provide you with the optimum level of service, we may use your PII for the following purposes:
    1. To provide the services and offerings that you request, and to communicate with you regarding such services and offerings;
    2. To do all things necessary to administer those services;
    3. To research, develop, manage, protect and improve our Site and services;
    4. To maintain and develop our service-oriented software and other business systems;
    5. To analyze data, or to have a third party do so on our behalf.
We also use your PII information, or some discrete part, such as your e-mail address for other purposes. For example, such information may be used to process and track your transactions, or send you information about us and our affiliates and business partners’ products and services, and other information and materials that may be of interest to you. If you use our Site, information may also be used to evaluate what portions of our Site are visited more often than others, determine where visitors came from, where they go, and how long they stay on a particular page, or on our Site in general. We may match information collected from you through different means or at different times. For example, we may use information collected online and offline along with information obtained from other sources, including third parties.

Disclosing

We may disclose your PII to affiliated and non-affiliated organizations including, for example:
  • Your company or organization if you use our services under a corporate or other commercial account;
  • One of our program partners (e.g. if you are a member of a frequent traveler program and you have asked us to send details of your rental agreement with us to obtain your benefits from that program);
  • Entities that provide services on our behalf;
  • Your credit card issuer;
  • Credit reporting and fraud checking agencies;
  • Debt collection agencies, if you fail to pay monies owed to us;
  • Government or private organizations responsible for the processing or handling of traffic or parking related violations;
  • Driver licensing authorities, directly or through intermediary organizations, when needed to verify compliance with Bikolinah Logistics safe driver criteria for qualified drivers and/or to verify license information; and
  • Government, regulatory and law enforcement agencies where the disclosure is required or authorized by law, and otherwise as we believe is necessary or appropriate to satisfy any law, regulation or other governmental request, to operate our Site properly. Or, to protect or defend our rights or the rights or well-being of our employees, users or others, or if you are involved (or are suspected by governmental authorities or our security functions to be involved) in any illegal activity, even without a subpoena, warrant or court order.

We may also disclose your information to our affiliates and non-affiliated business partners for their use, both on our behalf and for their own business purposes. For example, our affiliates and business partners may use such information to send you information about their products and services, and other information and materials that may be of interest to you. You may opt-out of us disclosing your PII for these purposes through one of the methods described in this policy.

We may also share your information with other non-affiliated third parties, such as entities that provide services for, or through, our Site or for our business (e.g., advertisers, ad servers, content providers, services providers, credit card processors, fulfillment services providers, e-mail list hosting companies and distribution companies) that use such information on our behalf consistent with this Privacy Policy

We may also transfer or assign your information to third parties as a result of, or in connection with, a sale, merger, consolidation, and change in control, transfer of assets, reorganization or liquidation.

Licensees.

Bikolinah Logistics does not control the use of this information or access to the information by the licensee and its associates. The licensee is the merchant who collects and processes credit card information and receives payment for the car rental services. The licensee is subject to the merchant rules of the credit card processors it selects which establish its card security rules and procedures. This policy does not apply to a licensee’s web site. Licensees may also use email campaigns and other methods of telephonic, electronic, and direct mail solicitation without our consent or knowledge, and are solely responsible for their content and methods of identifying and contacting addressees.

Web Site and Internet Privacy

If you use our Site or otherwise interact with us via the Internet, the following privacy-related policies also apply:

Web Site Tracking and the Use of Cookies and Other Technologies

If you use our Site, certain PII may be collected in the course of your use of our Site. As with many websites, we may use cookies and/or other technology (e.g., web bugs, e-mail bugs, clear GIFs, web beacons, tracker GIFs and clickstream data logs) in our Site and other websites, or in our electronic communications with you. We do so to enhance the functionality of our Site and services and to make your transactions and other activities more convenient and efficient. These technologies may vary, but in many cases may involve a small file stored locally on the computer used to access our Site (commonly referred to as a cookie), and may be used to store and collect information relating to your viewing and use of our Site and our correspondence with you. We use cookies to track web site trends and patterns. This helps us to understand our users’ needs better and to improve areas of our Site. We store information we collect through cookies to create a profile of our users. A profile is stored information we keep on individual users that details their travel preferences, rental history and behavioral activity, and to minimize the need for you to re-enter information on our Site. Consequently, collected information is tied to a user’s PII to provide offers and improve our services and content within our Site. Most cookies expire after a defined period of time, or you can delete your cookie file at any time. Most web browser software is initially set up to accept cookies. You can reset your web browser software to refuse cookies or to indicate when a cookie is being sent. However, some parts of our Site will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing transactions. We may collect your computers IP (Internet Protocol) address and domain name address, the identity of your Internet service or access provider, the type of web browsing software you use, your computers operating system, the URL of the web page from which you came to visit our Site and the language you selected for your web browsing software (collectively referred to herein as clickstream data). We use these technologies to identify our users, to help diagnose problems with our server, and to administer and promote our and our affiliates and business partners web sites and services. Third parties (including, but not limited to, software vendors, advertisers, ad servers, content providers and services providers) may also use similar technologies by, or through, our Site or third-party web sites. In connection therewith, such entities may collect information about you and your usage activity on this and other web sites. We have no responsibility with respect to what information such third parties track or collect, or for any tracking, data collection or other activities of such third parties. Please check their terms of use and privacy policies for such information. We use third party ad serving technology, to serve ads when you visit our Site. The third party may have access to, and use, non-personalized information about your online usage activity. This technology uses information about your visits to our Site and to our affiliates and business partners web sites to serve ads to you. In the course of delivering our advertisements to you, a unique third-party cookie may be placed on your computer used to access our Site. You may occasionally get cookies from our affiliates and business partners if you use the links on our Site to reach their respective web sites. The use of advertising cookies sent by such third-party web servers is standard in the Internet industry. Bikolinah Logistics does not control these cookies. We also share web site usage information about visitors to our Site with a reputable third party, currently Double-clicking, for the purpose of targeting our Internet banner advertisements on our Site and other web sites. To do this, we use web beacons and cookies provided by our third-party ad server on our Site. In connection therewith, such third party may have access to, and use, non-personalized information about your online usage activity. The use of advertising cookies and web beacons sent by such third-party Web servers is standard for commercial activity in the Internet industry.

Links to Other Web Sites

Our Site may contain links or references to other web sites outside of our control, and the privacy policies of these sites may differ from our own. Please be aware that we have no control over such web sites and our privacy policy does not apply to such websites. We advise you to check the privacy policies of such sites before disclosing any PII via such sites.

How We Protect the Security of Personally Identifiable Information

The security of your PII is an important concern to us. We exercise reasonable care in implementing generally accepted standards of technology security in order to protect information collected via our Site. We aim to prevent loss, misuse and unauthorized access, disclosure, alteration or destruction, such as firewalls and Secure Socket Layer (SSL) encryption for some of your more sensitive PII. Unfortunately, perfect security does not exist on the Internet, and no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee that any information stored on our servers, or transmitted to, or from, a user will be free from unauthorized access. For example, unencrypted e-mail is not a secure means of communicating with us, since e-mail may be intercepted by a third party in the course of its delivery. By using our Site and corresponding with us, you acknowledge that you understand and agree to assume these risks. You are responsible for maintaining the strict confidentiality of your account password, membership numbers and pin numbers, and you shall be responsible for any access to, or use of, our Site by you or any person or entity using a password provided to you, whether or not such access or use has been authorized by or on behalf of you, and whether or not such person or entity is your employee, relative or agent. You agree to (a) immediately notify us of any unauthorized use of your password, account or membership number, or any other breach of security, and (b) ensure that you exit from your account at the end of each session. It is your sole responsibility to control the dissemination and use of your password, control access to, and use of, your account and membership number, and notify us when you desire to cancel your account on our Site. We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision. We will never request that you send us any sensitive PII, personally identifiable information (PII) such as your credit card number, password, membership number or pin number in an e-mail or into a web site that is not located at the Bikolinah Logistics.co.za domain name. If you receive an e-mail or other correspondence requesting that you provide any such information via e-mail, or to a web site that is not on such domain name, please do not provide such information, and report such request to our privacy officer at privacy sales@bikolinahcarhire.com In the unlikely event that we believe that the security of your PII in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and to the extent we have your e-mail address, we may notify you by e-mail.

How to Correct or Update Personally Identifiable Information that Bikolinah Logistics Maintains or Opt Out of Receiving Marketing Materials from Bikolinah Logistics.

You can opt-out of our use and disclosure of your PII for marketing purposes and customer satisfaction surveys, and/or withdraw your prior consent for some by the methods provided below. If you do so, your consent will be withdrawn, however, it is possible that you may receive correspondence scheduled prior to our receipt and processing of your opt-out request. To opt Out of E-mail Campaigns: You may reply to a promotional or marketing e-mail that you have received from us with the word Unsubscribe in the subject line, or you can e-mail us directly at sales@bikolinahcarhire.com (If you use more than one e-mail address, then send your opt-out e-mail from each of your e-mail addresses.)

Your option not to receive promotional and marketing material:
  • Shall not preclude us from corresponding with you, by e-mail or otherwise, regarding your relationship with us (e.g. your account status and activity, our responses to questions or inquiries you pose to us, or confirmations for existing reservations);
  • Shall not preclude us, including our employees, contractors, agents and other representatives, from accessing and viewing your PII for our internal business purposes; and
  • Shall not preclude us from disclosing your PII as described in this Privacy Policy for purposes other than sending you promotional and marketing materials.
If you wish to contact us to:
  • Inquire about our privacy practices;
  • Provide feedback and comments regarding our privacy practices; or
  • Access or correct your PII we have, contact us as detailed above.
  • Applicable Law and Jurisdiction

    This Privacy Policy shall be governed by the laws of Zambia, without regard to conflict of law principals. By providing any PII to us, you fully understand and unambiguously consent to the transfer of such PII to, and the collection and processing of such PII in, Zambia and other countries or territories. You agree that any cause of action that may arise under this Privacy Policy shall be commenced and be heard in the appropriate court in Zambia. You agree to submit to the personal and exclusive jurisdiction of the courts located within Zambia.

    Changes to this Privacy Policy

    We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time so visitors are encouraged to review this Privacy Policy at the inception of each session.

    Your Acceptance of this Privacy Policy

    By using our Site, or otherwise providing your PII to us, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our Site or provide any PII to us.

    Privacy Policy Effective Date: 05th June, 2020

    If we change the way your personal information will be used, we will notify you. We encourage you to periodically review this Privacy Policy in order to keep apprised of our current privacy practices.

    Privacy Policy

    1. Who processes your personal data collected through this website?

    Bikolinah Logistics International S.A.S.U whose registered office is located at 13 Ter Boulevard Berthier 75017 Paris, France (hereinafter referred to as "BKL") is responsible for the processing of your personal data (i.e. any information that would allow to identify you, either directly or indirectly) collected through this website.

    2. For what purposes does BKL collect your personal data?

    BKL processes personal data that you voluntarily provide to BKL through this website for the following purposes:

     
    1. Your registration as BKL member, creation of your account and providing you with a BKL ID.
    2. This processing is necessary to identify you and to prepare and facilitate your future booking / rental agreements with BKL. 
    3. Your booking:
      • to confirm and guarantee your booking; 
      • to modify or cancel your booking;
      • to exchange with you in relation to your booking (e.g. to provide you with information on your booking, to send you reminder notice before your check-in / check-out, to respond to your questions or suggestions);
      • to manage your invoices if you BKL to pay in advance, and handle any arrears; 
      • to manage potential claims
    4. This processing is necessary for the management of your booking and the preparation of the rental agreement concluded with an entity of Bikolinah Logistics group or network. 

         
    5. If you BKL to pay in advance, your payment for BKL products / services.
    6.    

      This processing is necessary for the performance of the purchase of BKL products / services. For your full information, BKL can only retain your credit card information, subject to your express consent in order to facilitate future payments.

       
    7. The improvement of Bikolinah Logistics products / services on the basis of customer surveys you have completed. 
    8.  

      This processing, aiming at having a better understanding of BKL members' needs and offering you customized functions to enhance your experience of Bikolinah Logistics products / services, is based on BKL "legitimate interest".

       
    9. The operation of BKL live web chat to provide you with preliminary online assistance. 
    10.  

      This processing, aiming at creating more proximity and establishing a closer relationship with you by notably answering more quickly your queries, is based on BKL "legitimate interest".

       
    11. Promotional and marketing activities, namely:  
      1. the sending of email and SMS notifications for BKL promotions / deals; 
      2. the recording of your rental history to suggest you preferred products / services when looking for new booking / rentals;
      3. the recording of your rental history:
        • to send you commercial messages,
        • to send you special BKL offers; and/or 
        • to make you benefiting from BKL advantages; 
      4. depending on the volume, amounts, frequency of your orders, duration of your rentals and your activity on our website (e.g., number of visits);

      5. the sending of emails about a booking you did not complete or send you a summary about a booking inquiry; 
      6. the management of your loyalty program and membership card;
      7. the organization of promotional contests / sweepstakes;
      8. the management and update of Bikolinah Logistics customers / prospects database
      9. the publication of your ratings on Bikolinah Logistics products / services.
    12. Direct marketing processing activities (prospection direct), i.e. any commercial message from BKL aiming at promoting Bikolinah Logistics products / services, are subject to your express consent.

       

      By exception, if you are already a BKL existing customer and that the message concerns products / services similar to those you have already purchased, the underlying processing aiming at promoting these products / services will not be based on your consent but on BKL "legitimate interest".

       

      In addition, BKL also uses third party websites like social networks to display targeted advertising to which you might be exposed when visiting these third-party websites.

         

      The underlying processing aiming at promoting our products / services is based on BKL "legitimate interest".

       

      These advertising are displayed by and are under the control of the third party operating the relevant website. Furthermore, BKL will have no direct access to your personal information. You can exercise your data protection rights, including the right to object to such processing, directly with the third party operating the website on which the targeted advertising is displayed. We encourage you to review the third-party websites privacy and cookies policies to further understand the rules applicable to the targeted advertising operations and the adequate processes to exercise your rights.

       
    13. The management of fines, in particular: >  
      • to transfer to the republic of Zambia Government the identity of the driver (or potential driver);
      • to satisfy fines collection procedure to which BKL may be subject
    14. This processing is required by law.

       

      Claims on social networks and protecting Bikolinah Logistics’ reputation 

       
    15. The management and update of a watch list of customers presenting certain contractual risks based on:     
      1. payment incidents which have given rise to legal proceedings;
      2. vehicle accidents or repeated damages caused by Bikolinah Logistics customers
      3. accidents or damages caused voluntarily by Bikolinah Logistics customer;
      4. use of Bikolinah Logistics vehicles in breach of the general terms and conditions for rental of vehicles.
        
    16. This processing, aiming at reducing Bikolinah Logistics entities risks exposure in the performance of the rental agreements, is based on BKL "legitimate interest" as head of Bikolinah Logistics group / network. Should you appear on BKL watch list, your booking / rental request will be rejected. As the case may be, you will be entitled to contest such to BKL by contacting BKL or the local Bikolinah Logistics entity.

       

      For your full information, BKL carries out certain processing of your personal information through "cookies" and other tracers collected every time you visit BKL website. These processing are governed by BKL Cookies Policy, which we encourage you to review. You can accept or reject these cookies and other tracers by following the instructions provided in BKL Cookies Policy.

       

    3 Who are the data BKL recipients of the personal information we collect about you?

    3.1 Categories of BKL recipients

     

    Your personal data will be disclosed, as necessary / relevant, to: 

     
    1. to the authorized personnel of BKL and of entities of the same group, entities of BKL franchise network and agent / sales intermediary appointed by BKL, for the purposes described in this privacy policy;
    2. third party IT service providers for technical purposes in order to help BKL in providing you with access to this website and to Bikolinah Logistics products / services
    3. regarding the information processed for the payment of fines, to the
    4. regarding the information processed for the purpose of the management and update of a watch list of customers presenting certain contractual risks to the vehicle rental agencies branch of the Vehicle hire contracts to the benefit of their members; 
    5. marketing agencies for the preparation and conduct of marketing campaigns; 
    6. external consultants for various missions in the course of BKL business activities. 
    7.  

      BKL can also disclose your personal data to the extent required by law and/or by competent authorities.

    3.2 International transfers

    As necessary to provide you with BKL services, BKL will, to the extent necessary for the purposes set forth herein, transfer your personal data outside Zambia to the above mentioned third parties.

     

    Depending on the case, certain BKL recipients may be located in countries which have been recognized by the AU or SADC as ensuring an adequate level of data protection or in countries which has not been recognized as ensuring such a level of protection. In any case, BKL has put in place appropriate safeguards to protect your personal data, in compliance with the SADC and AU regulations

         

    4. For what period will BKL retain your personal data?

    Your personal data are retained for different period, depending on the purposes of the processing: 

    Purpose Retention period
    Your registration as Bikolinah Logistics member, the creation of your account and the provision of your with Bikolinah Logistics ID Your booking For the duration of the commercial relationship. However, information that may evidence a right or a rental agreement, or that must be kept in compliance with a legal requirement, may be subject to an
    intermediate archiving policy for a period of time that does not exceed the time that is necessary for the purposes for which it is kept, in accordance with applicable legal provisions.
    Payment – Payment card information Upon effective completion of the payment. However, payment card information (excluding the visual cryptogram): that may evidence a payment (i.e. card number and date of validity) is subject to an intermediate archiving policy for a period of time of 13 months after the effective payment for a credit card and 15 months for a deferred debit card, to be used only if the transaction is disputed; can be retained for a longer period, subject to your express consent to facilitate future payments. In any case, when the payment card is expired, related information will be deleted.
    Promotional and marketing activities For BKL customers, 3 years as from the end of the relationship with BKL. For prospects – who are not Bikolinah Logistics customers – 3 years as from the collection of your personal information OR as from the last request for information you made.
    Cookies Please check BKL Cookies Policy
    Operation of BKL live web chat 3 years as from the end of the relationship with BKL.
    improvement of BKL services depending on your preferences 3 years as from the end of the relationship with BKL.
    Payment of fines For the time necessary to identify the driver (or the potential driver) liable for the infraction leading to the fine, which cannot exceed 45 days after receipt of the fine. However, relevant information can be kept for a longer period of up to 12 months after receipt of the fine, subject to an intermediate archiving policy. Requests from Agency personal information are deleted once these requests
    have been proceeded by BKL.
    The management and update of a blacklist of customers presenting certain contractual risks namely: payment incidents which have given rise to legal proceedings vehicle accidents or repeated damages caused by Bikolinah Logistics customers accidents or damages caused voluntarily 3 years as from the occurrence of the relevant event
    the use of Bikolinah Logistics vehicles in breach general terms and conditions for rental of vehicles 5 years as from the occurrence of this event

    5. What rights can you exercise with respect to the processing of your personal data?

    At any time, you can view and/or update your personal profile, which includes member registration, driver information and car rental preferences information, through the "My Bikolinah Logistics" link, accessible through the main navigation bar of BKL website. You will be able to change your password, secret question, update or correct phone number, address, email, and driving license information and update your car rental and travel preferences including insurance, means of payment and frequent traveler membership.

    6. Who to contact when you have a query regarding the processing of your personal data?

    Depending on the purpose of your query, you will find below 

     
    1. To exercise your rights (access, rectification, erasure, restriction, etc.): you can use the form available sales@bikolinahcarhire.com and contact bikolinahcarhire@gmail.com 
    2. For general query regarding the processing of personal data carried out by BKL: http://zambialii.org/contact-us.
     

    7. How does BKL protect your personal data?

    BKL is committed to protecting the information it collects through this website.

     

    In particular, BKL uses appropriate physical, technical and organizational security measures to prevent unauthorized or unlawful processing, accidental loss of or destruction of or damage to your personal data.

    BKL's systems are configured with data encryption, or scrambling technologies, and industry-standard firewalls. When you send personal information to a BKL website over the Internet, your data is protected by "Transport Layer Security" (TLS) technology to ensure safe transmission.

     

    Any credit card transaction you make through BKL websites is done through our Secure Server Technology. This technology notably: 

     
    1. assures your browser that your data is being sent to the correct computer server, and that the server is secure;
    2.  
    3. encodes the data, so that it cannot be read by anyone other than the secure server;
    4.  
    5. checks the data being transferred to ensure it has not been altered.
    6.    
     

    The country where you have your habitual residence, place of work or place of the alleged infringement.

    8. What rules apply to the processing of your personal data when clicking on links placed on BKL website directing to BKL partner's websites or other websites?

    You may find various links to BKL's partners websites or other third-party websites (e.g. for travel services) on this website. BKL would like to draw your attention to the fact that this privacy policy does not apply to the processing of your personal data carried out by our partners or other third parties when visiting their respective websites and that BKL is not responsible for these kinds of processing. We encourage you to review the privacy policies of BKL's partners and other third parties to further understand the rules applicable to the processing of your personal data carried out by the same.

     

    9. Changes to this Privacy Policy

    This privacy policy was published on 5th June, 2020. In case of changes to this privacy policy implemented by BKL, such changes will be identified by BKL on this webpage.  When a change materially impacts a processing carried out on the basis of your consent, BKL will contact you to obtain a new consent.

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